The Manager’s Feedback Playbook

The Manager’s Feedback Playbook is Clem Pickering’s practical guide to mastering one of the toughest parts of leadership: giving and receiving feedback.

Inside, you’ll find:

• Why feedback so often goes wrong, and how to make it land;
• The STOFFS model for feedback that is specific, timely, open-minded, frequent, focused, and supportive;
• Techniques for asking for feedback, giving it effectively, and receiving it without reacting;
• The See, Think, Feel, Intent framework for structuring feedback conversations;
• The ABC coaching method for reflecting on feedback you receive; and
• Practical steps to create a culture of feedback in your team.

Whether you’re a first-time manager or a seasoned leader, this playbook gives you the tools to replace anxiety with confidence and turn feedback into a driver of growth, trust, and high performance.